EQ is a set of skills that help you recognize emotions quickly, manage them effectively, and choose the behviors you want to exhibit.
—Arlene R. Taylor

When you have been asked for your opinion and have given it as honestly as possible, high Emotional Intelligence skills allow you to be relatively indifferent to whether it is taken or not and avoid badgering others to embrace your position.
—Arlene R. Taylor

“JOT” behaviors represent low levels of Emotional Intelligence and contribute to conflict and misunderstanding: Jumping to conclusions, Overreacting, and Taking things personally.
—Arlene R. Taylor

AAA is a technique to help interrupt or avoid JOT behaviors. Ask questions to clarify. Act calmly to avoid overreacting. Alter your perception of the event.
—Arlene R. Taylor

Reframe or viewing a situation from a different perspective can be a helpful strategy. Sometimes you may now see the “gift,” identify something valuable you learned, or even glimpse the metaphoric silver lining.
—Arlene R. Taylor