The leader in a group has power to sway everyone’s emotions. When leaders drive emotions positively they bring out everyone’s best (resonance). When they drive emotions negatively they spawn dissonance. The leader’s level of Emotional Intelligence is key. (Goleman, Daniel, PhD, with Richard Boyatzis, and Annie Mckee. Primal Leadership. Boston: Harvard Business School Press, 2002, pp 5-6)

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