Emotional intelligence as consists of three psychological dimensions-emotional sensitivity, emotional maturity, and emotional competency-which motivate individuals to maximize productivity, manage change, and resolve conflicts.

1. Emotional competency

  • Tackling emotional upsets (avoiding emotional exhaustion, not "stuffing it")
  • High levels of self-esteem
  • Tactful responses to emotional stimuli (sometimes no response is the most appropriate response)
  • Handling egoism (taking initiative to prevent and/or resolve conflict)

2. Emotional maturity

  • Self-awareness (especially as brain maturation kicks in)
  • Developing others (as the superego develops with maturity of the cerebrum)
  • Delaying gratification
  • Adaptability (clear understanding that each brain only has its own opinion)
  • Flexibility (knowledge of brain function can be very helpful)

3. Emotional sensitivity

  • Able to respond to emotional stimuli of low intensity (don’t need to be hit over the head with emotional intensity)
  • Empathy (differs from sympathy)
  • Improved interpersonal relationships (tend to "live at joy" most of the time and are not knocked off center by choices of others)
  • Communicability of positive emotions (mindset, affirmations)

(Singh, Dalip, PhD. Emotional Intelligence at Work. 2000. NY:Sage, Summary)

Emotional Intelligence (EI, often measured as an Emotional Intelligence Quotient (EQ), is a relatively new area of research. It involves an ability, capacity, skill or (in the case of the trait EI model) a self-perceived ability, to identify, assess, and manage the emotions of one's self, of others, and of groups. (Emotional IntelligenceArticle)

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