Estimates differ: between 65% and 93% of the emotional impact of a message comes from nonverbal communication sources. (Neff, Blake J., PhD. A Pastor’s Guide to Interpersonal Communication. NY:The Hawthorne Press, 2006, p 77)

Nonverbal messages will usually override verbal messages. (Interpersonal Communication Involves… Article.)

Nonverbal communication can send signals that contradict or interfere with the effective presentation or reception of messages. Often they express true feelings more accurately than the spoken or written language (Herta A. Murphy and Herbert W. Hildebrandt, Effective Business Communications). (Nonverbal Communication. Article.)

A great deal of person-to-person communication is non-verbal form as opposed to oral and written forms. Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may also include the way you wear your clothes or the silence you keep. (Nonverbal CommunicationArticle.)

Nonverbal Communication is information that is communicated without using words. Estimations:

  • 93% of communication is nonverbal
  • 55% through facial expression, posture, gesture
  • 38% through tone of voice

(The Message. Article.)

Nonverbal communication (e.g., facial expressions, gestures, posture, and tone of voice) is an important component of personal business interactions. It can occur through any sensory channel (e.g., sight, smell, sound, touch, taste). It may include a person’s dress, tone of voice, attitude, and movement. ( Marketing Information. Article.)

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