Words are choices. Use words to sustain your important relationships. Here are five A's:

  • Attention - Pay attention to opportunitites to saying something kind and uplifting
  • Appreciation - Say "thank you" more often
  • Asking - As in "What can I do to help?"
  • Affection - People rarely get tired of hearing "You're the best," etc
  • Affirm - As in building up and encouraging, as in being a one-person cheering section

(Urban, Hal. Positive Words, Powerful Result. p 84-86. NY: Fireside Book, 2004).

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